❓ Frequently Asked Questions

Find quick answers about shipping, orders, returns, and our outdoor gear at Wild Pines.

📦 Orders & Shipping

🕒 1. How long does it take to process my order?

We process all orders within 1 to 3 business days, excluding weekends and holidays.

🚚 2. What are the shipping times?

USA: 7 business days. Europe: 15 business days. International: Varies by location.

💸 3. Do you offer free shipping?

Yes! We offer free shipping for all orders within the USA and Europe.

🔍 4. How can I track my order?

After shipping, you'll receive a tracking number via email. Please allow up to 48 hours for tracking updates.

📮 5. Do you ship to P.O. Boxes?

We do our best to accommodate P.O. Boxes. Please contact us first to confirm.

🛍️ Products & Availability

🎒 6. Are your products eco-friendly?

Yes. We carefully select sustainable materials and partners to minimize environmental impact.

🧭 7. Do you restock sold-out items?

Yes. Popular items are restocked regularly. Subscribe to our email list for updates.

🌐 8. Do you offer international shipping?

Yes. We ship worldwide. Rates and times depend on your country.

⛺ 9. What kind of gear do you offer?

We specialize in outdoor and camping gear—tents, cookware, sleeping bags, and more.

📦 10. Can I modify my order after placing it?

If your order hasn’t shipped yet, contact us immediately and we’ll do our best to help.

🔁 Returns & Refunds

↩️ 11. What is your return policy?

You may return items within 30 days if they’re unused and in original packaging.

💳 12. When will I receive my refund?

Refunds are issued within 5–10 business days after receiving your return.

🚫 13. Are return shipping costs covered?

Return shipping costs are the customer’s responsibility unless the item was defective or incorrect.

📦 14. Can I exchange a product?

Yes. Exchanges are allowed within 30 days of delivery for unused items.

📋 15. What if my item arrived damaged?

Please contact us within 48 hours of delivery with photos, and we’ll arrange a replacement.

🧾 Payments & Security

💳 16. What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Shopify Payments.

🔒 17. Is your checkout secure?

Yes, our store uses SSL encryption and secure Shopify-hosted checkout to protect your data.

📨 18. Can I get an invoice or receipt?

Yes, you'll receive an email confirmation with your receipt after placing an order.

📬 Contact & Support

📧 19. How can I contact customer support?

Email us at wild-pines@hotmail.com or call +1 857-867-8114. We’re available Monday–Friday, 9AM–6PM (EST).

🌲 20. Where is Wild Pines located?

We are based in Bonita Springs, Florida. Our address: 3651 Wild Pines Drive, Unit B-302, Bonita Springs, FL 34134.

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📩 Need More Help?

Still have questions? Reach out to our team — we're happy to help!

Wild Pines — Gear Up for the Great Outdoors.