🛠️ Help Center

Welcome to the Wild Pines Help Center. We're here to assist you with all your questions about our products, orders, and more. Find answers below or contact us directly for support.

❓ Frequently Asked Questions

📦 How long does shipping take?

We ship orders within 1–3 business days. U.S. deliveries typically arrive within 7 business days. European orders take about 15 business days. International delivery times may vary by destination.

🔁 Can I return or exchange a product?

Yes! You can return or exchange items within 30 days of receiving them. Products must be unused and in original condition. Contact us to initiate a return.

💳 What payment methods do you accept?

We accept major credit and debit cards, as well as secure checkout through Shopify Payments. All transactions are encrypted and safe.

🔍 How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. Please allow up to 48 hours for tracking to update.

🛒 I made a mistake on my order—what should I do?

Contact us as soon as possible at wild-pines@hotmail.com. If your order hasn't shipped yet, we'll do our best to make changes for you.

📩 Contact Us

Still need help? We're happy to support you with any inquiries about our gear, your orders, or outdoor product advice.

📧 Email: wild-pines@hotmail.com
📞 Phone: +1 857-867-8114
🏠 Address: 3651 Wild Pines Drive, Unit B-302, Bonita Springs, FL 34134
🏢 Company: WILD PINES D-303, LLC

🕒 Support Hours

Our customer support team is available Monday through Friday, 9 AM – 6 PM (EST). We aim to respond to all inquiries within 24 hours.

Adventure better with Wild Pines – we're here to help.